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(1 day)
Everyone has a unique social style - a set of characteristics that provide others with clues about them, what
motivates them, and their preferred way of being treated. If we can recognize a person’s style,
we can work with them more effectively. Because we work with with a variety of people and/or clients, we must be able to communicate effectively
with people of all styles. We must be able to treat others as
THEY want to be treated - which may be different from how you would like others to treat you.
Based on years of research, the use
of social styles as a basis for improving interpersonal communication is accepted throughout the business world.
In this workshop, you will learn about the basis for social styles, describe
your own style, and recognize characteristics of each style in both calm and
stressful situations. You will then learn how to flex your style to better communicate
with others, and to keep communications positive.
During the second part of the
workshop we will explore stressful communication situations that can arise in
the workplace. Using the 4-C approach,
you will practice resolving communication challenges with people of all communication
styles.
Workshop
Outline
1. Introduction
- The challenges of workplace communication
- Identify a personal workplace communication situation that you would like to improve
- The significance of social styles in communication
- How the model works
2. The Four Styles
- Positive and challenging attributes of each communication style
- Pressure behaviours of each of the four social styles
- Identify your own social style
- Cues to help you recognize the styles of others
3. Effective Communication Strategies
- How to communicating effectively with each of the four styles
- How to maintain positive communication in stressful situations
- The 4-C Model of Effective Communication
4. Integration and Planning
- Practice communicating with each style based on case studies
- Create a plan to improve communications with respect to your personal workplace communication challenge
Note: participants will be asked to complete and return a 10-minute multiple-choice self-assessment of their communication style approximately one week prior to the workshop. This will be returned to them during the workshop.
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(2 days)
Did you know that the number-one-fear of adults is speaking in front of a group?
People make presentations to inform or persuade
others. Audiences can form impressions
of a presenter's overall competency by how well s/he performs during
a presentation. Being right is not
enough. Presenters must inspire
confidence if they wish to get the audience on-side.
This is even more challenging if the material to
be presented is highly technical and the audience is not. An audience cannot agree with something that
it cannot understand.
The good news is that confidence-inspiring presentation
skills can be learned, and that any material can be tailored to its audience!
In this workshop, participants will organize information
into a clear, compelling message, demonstrate polished presentation skills, and
build their confidence through practice and feedback.
By the end of this workshop, you will be able to:
- Customize presentations to the purpose and audience
- Inspire the audience’s confidence in you
- Better engage your audience
- Present more persuasively
- Use visual aids effectively
- Reduce reliance on written notes
- Feel more confident and relaxed when presenting
- Lead effective Question & Answer (Q&A) sessions
Workshop Outline
Participants will learn to make confidence-inspiring
presentations through strategy selection, practice and feedback. Each person will make a minimum of three
presentations.
Phase I - Preparation:
- Determining the Purpose and Desired Results
- Analyzing the Audience
- Tailoring the Message
- Organizing the Message
- Designing Visual Aids, including PowerPoint and Flipcharts
- Designing Props and Demonstrations
- Designing Memory Aids
- Arranging the Room
Phase II - Delivery:
- Oh! My Nerves!
- Projecting Confidence – Even If You Don’t Feel It!
- Controlling Your Voice
- Using Body Language, Gestures, and Space for Effect
- Use Audio-Visuals and Props
- Managing Participant Interjections
Phase III - Post-Presentation
- Managing Question & Answer Sessions
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(1 day)
There are as many versions of common sense as there are people! Teamwork can be challenging.
During this workshop, (based on the Myers-Briggs Type Indicator - see description, below) you will learn about the fundamental ways in which healthy, well-adjusted people are similar or different. Each person has a unique approach to life and work based on their preferences within these fundamental factors. By understanding and respecting your own preferences, as well as those of the people you work with, you and your team can heighten your productivity as well as your enjoyment of the work experience.
Workshop Outline
1. Introduction to Teamwork
- Differences between a team and a group of people
- Essential functions of good teams
- Variety - the double-edged sword!
2. Understanding Self and Others using the Myers-Briggs
- 8 Fundamental personality preferences revealed through fun, hands-on group activities
- Verify and read about your own preferences
- Introduction to the preferences of others
3. How Preferences Affect Work Teams - and What to Do About It
- Communication
- Planning
- Decision-Making and Problem-Solving
- Accountability
- Feedback and Conflict Resolution
4. Planning and Integration
- Action planning for using your new knowledge back at work
About the Myers-Briggs Type Indicator
The
MBTI® questionnaire and psychological type model are valuable tools
in any human situation or interaction. Millions of people worldwide who have
taken the assessment have not only had the “aha” experience of validating
who they really are, but have come to a profound understanding of the 'why'
behind their behavior. The MBTI® inventory and knowledge of ones’ type:
- Promotes self-awareness and personal choice
- Helps to identify differences between normal
healthy individuals
- Fosters appreciation for differences between
people
- Assists in identifying unique gifts and areas
for growth and development
- Promotes understanding and effective
cooperation between people
- Facilitates individuals and groups to make
constructive use of these differences
The model provides a framework for how people
are hardwired to be who they are; it gets to the root of behaviors – to the way
we think – helping individuals come to a deeper understanding of themselves and
an appreciation for differences in others.
The MBTI® personality assessment is the
most widely used personality instrument in history. Based on 70 years of
research and development, the MBTI® tool has worldwide acceptance as the
gold standard of personality assessments. it has been translated into 23
different languages and is the most widely used instrument in the world for
understanding differences, with well over 1 million yearly global
administrations.
In the workplace, the ability to recognize and
apply type can help people to work and relate more effectively. Type is
particularly useful in situations requiring:
- Communication
- Collaboration and Teamwork
- Change Leadership
- Planning
- Decision-Making
- Problem-Solving
- Accountability
- Feedback and Coaching
- Conflict Resolution
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(1/2 day)
The only constant is change! Even when making a change is the right thing to do, adjusting to it may not be easy. A number of factors influence how we adapt to change at different times. Understanding and managing them can make a world of difference in how we feel and perform as we go through a change process.
This short workshop is designed to assist anyone affected by organizational change. Emphasis is placed on exploring, strengthening and effectively managing personal responses to organizational change.
By the end of the workshop, you will be able to:
- Differentiate between organizational Change and personal Transition
- Describe the stages of the Transition process
- Identify personal challenges and losses associated with a current change initiative
- Identify personal tendencies when dealing with Change and Transition
- Identify the impacts of personal tendencies on self, relationships with team members, and customers
- Identify positive opportunities made possible by the change
- Identify strategies for positively managing personal Transition at each stage
- Identify personal resources for assisting with the management of Transition, and,
- Prepare for non-stop change.
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(1/2 day)
Employees have a right to work in a
respectful workplace where they are
treated with courtesy, dignity and fairness. A respectful
workplace is free of discrimination, harassment and violence in all types of interactions with the public, management, and other employees. These rights are supported by law.
As an employee, you are responsible to interact with others in ways that support these rights, even in stressful situations. Although this requirement is clear, many employees are not sure exactly what it means, nor are they sure what to do when disrespectful behaviour is used.
To support the goal of having a Respectful
Workplace, the objective of this training program is to clarify the terms, tools,
and processes that support a culture of respect.
By the end of the workshop, you will be
able to:
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Explain the benefits of a respectful workplace
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Define key terms, including respect,
harassment, discrimination, inclusion, accommodation, harassment,
discrimination, bullying, retribution, and condoning
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Name the characteristics protected under
Nova Scotia Human Rights legislation
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Review the elements of a well-crafted respectful workplace policy (for single-organization workshops, the organization's policy will be reviewed)
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Clarify the differences between respectful and
disrespectful workplace behaviour and language using real examples from other workplaces
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Describe every employee's role in
preventing, reporting, and resolving disrespectful conduct
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Describe the steps and options in the
reporting process
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Determine appropriate courses of action
based on written scenarios
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(1/2 day)
This workshop may be added to our "Respectful Workplace: Your Rights and Responsibilities" workshop on the same day or at a later time.
Even when working in the best workplaces, employees experience occasional stressful situations. In some workplaces, stressful situations are the norm! Some examples of stressful situations include:
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Rude treatment of an employee by a customer
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Inappropriate jokes made by a colleague
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Last-minute rushes to meet a deadline
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The organization or a person makes a mistake
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Two employees are in conflict
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One employee "bosses around" another employee
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Inappropriate comments made by a manager
Once employees are clear about their respectful workplace" roles and responsibilities, many find it useful to learn communication skills targeted to help maintain a respectful environment during stressful situations.
By the end of this workshop, you will be able to:
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Determine when to intervene yourself, vs. when to involve a supervisor
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Replace high-risk words and phrases with helpful ones
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Defuse intense feelings demonstrated by customers or colleagues
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Resolve a conflict with a colleague
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Assist colleagues experiencing short-term conflict to quickly resolve it
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Intervene to maintain a respectful environment when you witness inappropriate behaviour, without sounding preachy or bossy
This workshop will feature plenty of practice and feedback opportunities!
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